Privacy Policy

1. Introduction

Voyage Secrets ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voyage-secretsx.com or use our private investigation services.

This policy applies to all information collected through our website, services, and any related communications. By using our services or website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (address, phone number, email address)
• Case-related information and investigation details
• Financial information for billing purposes
• Communication records and correspondence
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Our Cookie Policy provides detailed information about our use of cookies and how you can manage them.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing our private investigation services
• Communicating with you about your case or inquiry
• Processing payments and billing
• Improving our website and services
• Complying with legal obligations
• Protecting our rights and the rights of others
• Sending you newsletters and updates (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our investigation services
• Legitimate Interests: To improve our services and communicate with clients
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We maintain strict confidentiality standards and do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• IT service providers and website hosting
• Payment processing companies
• Professional advisors (lawyers, accountants)
• Specialized investigation contractors (when necessary)

5.2 Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal process or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients
• Investigate fraud or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

6. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure servers and network infrastructure
• Access controls and employee training
• Regular security assessments and updates
• Physical security measures for our offices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention periods include:

• Case Files: Retained for 7 years after case completion
• Financial Records: Retained for 7 years for tax and accounting purposes
• Website Data: Retained for 2 years unless you request deletion
• Marketing Data: Retained until you unsubscribe or object

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 GDPR Rights (EU Residents)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

8.2 UK Data Protection Rights

UK residents have similar rights under the UK Data Protection Act 2018, including the right to lodge a complaint with the Information Commissioner's Office (ICO).

8.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for countries with equivalent protection
• Other appropriate transfer mechanisms as permitted by law

11. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Professional Confidentiality

As a private investigation agency, we maintain professional confidentiality standards that may provide additional protections beyond those described in this policy. Our investigators are bound by professional codes of conduct that require strict confidentiality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

If you are an EU or UK resident and believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local supervisory authority:

UK Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113