Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Voyage Secrets, a private investigation agency registered in England and Wales ("Company," "we," "our," or "us"). By accessing our website at voyage-secretsx.com or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access our website or use our services. These Terms apply to all visitors, users, and others who access or use our services.

2. Description of Services

Voyage Secrets provides professional private investigation services including but not limited to:

• Surveillance operations
• Background verification and checks
• Corporate investigations
• Digital forensics and cyber investigations
• Missing persons investigations
• Matrimonial and relationship investigations
• Asset tracing and recovery
• Insurance fraud investigations

All services are provided in accordance with UK law and professional investigation standards.

3. Eligibility and Client Requirements

3.1 Age Requirement

You must be at least 18 years of age to engage our services or enter into this agreement.

3.2 Legal Authority

You represent and warrant that:

• You have the legal authority to engage our services
• Your request for investigation services is for lawful purposes only
• You will not use our services to harass, intimidate, or harm any individual
• All information provided to us is accurate and truthful

4. Service Agreement and Engagement

4.1 Initial Consultation

All investigations begin with a consultation to determine the scope, feasibility, and legal compliance of the requested services. We reserve the right to decline any case that:

• Would require illegal activities
• Conflicts with our ethical standards
• Presents unacceptable risks to safety or legal compliance
• Falls outside our areas of expertise

4.2 Written Agreement

All investigations require a signed written agreement detailing the scope of work, fees, timelines, and specific terms before commencement.

4.3 Retainer and Payment

Most investigations require an advance retainer payment. Work will not commence until payment arrangements are confirmed.

5. Fees and Payment Terms

5.1 Fee Structure

Our fees are based on:

• Hourly rates for investigation services
• Fixed fees for specific services (where applicable)
• Expense reimbursements for investigation-related costs
• Technology and equipment usage fees (where applicable)

5.2 Payment Terms

• Retainer payments are due before work commencement
• Ongoing fees are billed monthly or as agreed
• Payment is due within 30 days of invoice date
• Late payments may incur interest charges as permitted by law

5.3 Expenses

Reasonable expenses incurred during investigations (travel, surveillance equipment, court fees, etc.) will be billed separately with appropriate documentation.

6. Confidentiality and Professional Standards

6.1 Client Confidentiality

We maintain strict confidentiality regarding all client information and case details. This confidentiality obligation continues indefinitely beyond the completion of services.

6.2 Professional Standards

Our investigations are conducted in accordance with:

• UK private investigation regulations
• Professional codes of conduct
• Data protection laws (GDPR and UK Data Protection Act)
• Surveillance regulations and privacy laws

6.3 Legal and Ethical Boundaries

We will not:

• Engage in illegal activities
• Trespass on private property
• Intercept private communications without authorization
• Engage in harassment or intimidation
• Violate privacy rights

7. Client Obligations and Responsibilities

7.1 Information Provision

Clients must provide accurate, complete, and timely information necessary for the investigation. Withholding relevant information may affect the investigation outcome and our ability to provide effective services.

7.2 Legal Compliance

Clients must ensure their request for investigation services complies with all applicable laws and does not infringe on others' rights.

7.3 Cooperation

Clients must cooperate with our investigation process and provide reasonable access to information and individuals as needed.

8. Limitations and Disclaimers

8.1 No Guarantees

While we use professional skills and best efforts, we cannot guarantee specific outcomes or results. Investigation success depends on various factors beyond our control, including:

• Available evidence and information
• Subject cooperation or evasion
• Legal and regulatory constraints
• Time and resource limitations

8.2 Evidence Admissibility

While we follow professional standards for evidence collection, we cannot guarantee that evidence will be admissible in legal proceedings. Admissibility depends on various legal factors and court decisions.

8.3 Third-Party Actions

We are not responsible for actions taken by third parties or for consequences of information discovered during investigations.

9. Liability and Indemnification

9.1 Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the amount of fees paid for the specific investigation. We shall not be liable for indirect, incidental, consequential, or punitive damages.

9.2 Professional Insurance

We maintain professional indemnity insurance as required by industry standards and regulations.

9.3 Client Indemnification

Clients agree to indemnify us against claims arising from:

• False or misleading information provided by the client
• Client's use of investigation results
• Client's breach of these Terms
• Any illegal purpose for which services are requested

10. Intellectual Property

10.1 Investigation Reports

Investigation reports and findings are provided to clients for their use in connection with the matter investigated. Clients may not redistribute reports without our written consent except as required for legal proceedings.

10.2 Website Content

All website content, including text, graphics, logos, and images, is our property or used with permission. Unauthorized use is prohibited.

11. Data Protection and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with all applicable data protection laws including GDPR and the UK Data Protection Act 2018.

12. Termination

12.1 Termination by Client

Clients may terminate services at any time with written notice. Clients remain responsible for:

• All fees for work completed
• Expenses incurred up to termination date
• Non-refundable retainer portions as specified in the service agreement

12.2 Termination by Company

We may terminate services if:

• Client breaches these Terms
• Payment obligations are not met
• Continuing the investigation would be illegal or unethical
• Client fails to cooperate or provide necessary information

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13.2 Alternative Dispute Resolution

Before pursuing litigation, parties agree to attempt resolution through mediation or arbitration as appropriate.

14. Force Majeure

We shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other unforeseeable events.

15. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of modified Terms.

For existing investigations, changes will not apply retroactively unless required by law or agreed to in writing.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17. Professional Memberships and Licensing

We are members of relevant professional bodies and maintain all required licenses and certifications for private investigation services in the United Kingdom.

18. Emergency Situations

In emergency situations involving immediate danger, clients should contact emergency services (999) before contacting us. We will cooperate with law enforcement as required by law.

19. Record Retention

We maintain investigation records in accordance with professional standards and legal requirements. Case files are typically retained for seven years after case completion.

20. Contact Information

For questions about these Terms or our services, please contact us: